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Cubeia GEM Benefits
A GEM installation deals with tracking experiences, mood, and statistics of individual customers. Events in the system are posted to the installation which creates an aggregated view of the customer’s experience. The data can be analysed to enable fine grained and targeted customer service.

It's All About the Data

Below is some of the more interesting data aspects that can be targeted with a Cubeia GEM installation. 

Live Data Feeds

Every users performance is tracked in real time and saved to a persistent storage. This includes avarage rake, hands won and lost, and tournament performance. This includudes detecting a loosing streak and the ability to flag such players in the operators CEM application. 

Campaigns and Control Groups

Each connected operator may tag a client with one or more free-form identifiers, for campaign groups, regional location, VIP status etc. This tag can be used by GEM to compare the relative performance for a given group against a control group in real time. 

Tournament and Freeroll Retainment

One of the maor goals of freerolls and tournaments is to attract players to the real money games. Using Cubeia GEM the retention ratio for individual players and control groups can be calculated.

Player Commitment

Using an amalgamation of data from a connected operator and from the network Cubeia GEM can give indications of commitment for single players.  When trimmed for a system this can give warnings for players with low commitment that are likely to leave the network. Using this data operators can pro-actively target such groups to increase the retainment in the system.

A Real-Time Business Intelligence Platform

Traditional business intelligence is usually performed over historical data and centers round the concept of data mining. As events are propagated through a system they are also written to a database, which can be queried and processed in retrospect to extract business data. However, for game systems, often the raw data generated each moment in the system is too large for traditional techniques.

Cubeia GEM is a member of the Cubeia product family centred around complex event processing, or CEP, designed to solve such problems. With Cubeia GEM in place, the system can easily be extended to add functionality. Complex event processing is used in banks and industry for fraud management, system supervision and much more.

Can you find the gems in the mud?

 

Latest News

The User Service, a component of Cubeia Network is not available as open source on www.cubeia.org. The User Service exposes a back-end user management system through a RESTful web service using JSON.
 
The product suite formerly known as Back Office has now changed name to Cubeia Network. Cubeia Network is a suite of loosely coupled components typically needed to run as an network operator or white label operator.

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Cubeia Ltd is a software and services company, registered in with UK company no. 6056566 and operating through our office in Stockholm, Sweden. Cubeia Ltd. UK Fillial is a registered branch office in Sweden, organisation no. 516404-2268. Please contact Lars J. Nilsson, Executive Vice President, on telephone: +46 (0)704 - 10 69 53.